Tranquil Park, 483 Mountain View Road, Maleny, QLD

Privacy Policy

Last updated: August 2026

Tranquil Park Maleny respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how Tranquil Park Maleny (“Tranquil Park”, “we”, “us” or “our”) collects, holds, uses and discloses personal information when you visit our website, make an accommodation booking, enquire about or book a wedding, conference or function, contact us, or otherwise interact with our business. We aim to manage personal information responsibly and in accordance with applicable Australian privacy laws.

1. Personal Information We May Collect

The types of personal information we collect will depend on how you interact with Tranquil Park Maleny.

This may include:

  • Your name
  • Residential or postal address
  • Email address
  • Telephone number
  • Accommodation booking details
  • Arrival and departure dates
  • Number and names of guests
  • Wedding, conference or function details
  • Event dates and guest numbers
  • Billing and payment information
  • Correspondence and enquiries
  • Dietary, accessibility or other special requirements you choose to provide
  • Feedback, reviews and survey responses
  • Marketing preferences
  • Information provided through website forms
  • Technical information collected when you use our website, such as your IP address, browser type, device information and website activity

We only seek to collect information that is reasonably necessary for our business activities and the services you request.

2. How We Collect Personal Information

We may collect your personal information when you:

  • Make an accommodation reservation
  • Contact us by telephone or email
  • Complete an enquiry or contact form on our website
  • Enquire about a wedding, conference, retreat, private function or other event
  • Request a quotation or proposal
  • Confirm an event booking
  • Make a payment
  • Communicate with our staff
  • Subscribe to receive news, offers or updates
  • Participate in a promotion, survey or competition
  • Provide feedback or a review
  • Visit or interact with our website or social media pages

We may also receive personal information from third parties where appropriate, including accommodation booking platforms, travel agents, event organisers, wedding planners, corporate clients or other people making a booking on your behalf.

If you make a booking on behalf of another person, please ensure you have their permission to provide their personal information to us.

3. Accommodation Bookings

Tranquil Park Maleny uses GuestPoint as its property management and accommodation booking system.

When you make an accommodation booking, we may collect information necessary to manage your stay, including:

  • Your name and contact details
  • Reservation dates
  • Number of guests
  • Room requirements
  • Special requests
  • Payment and billing information
  • Communications relating to your reservation

This information may be entered into, stored and processed through GuestPoint in order to manage your reservation, payments, guest communications and accommodation services.

GuestPoint may process personal and payment information in accordance with its own privacy and security practices.

If you book through another third-party accommodation platform, such as Booking.com, Expedia or another travel provider, that provider may also collect and process your personal information under its own privacy policy.

4. Weddings, Conferences & Functions

When you enquire about or book a wedding, conference, meeting, retreat, private function or other event, we may collect information relating to:

  • The person making the enquiry or booking
  • Organisation or company details
  • Event type
  • Proposed and confirmed dates
  • Guest numbers
  • Function requirements
  • Catering requirements
  • Dietary requirements
  • Accessibility requirements
  • Accommodation requirements
  • Suppliers and contractors
  • Billing and payment details
  • Other information required to plan and deliver your event

We use this information to prepare proposals and quotations, manage bookings, coordinate your event, communicate with you and your nominated suppliers, and provide the services you have requested.

5. Sensitive Information

In some circumstances you may choose to provide information that could be considered sensitive, such as information about allergies, dietary requirements, accessibility requirements or health-related needs relevant to your stay or event.

We will only collect and use this information where reasonably necessary to provide the requested service, where you have provided it to us for that purpose, or where otherwise permitted by law.

Please only provide sensitive information that is relevant to your accommodation, event or other interaction with Tranquil Park Maleny.

6. How We Use Your Personal Information

We may use personal information to:

  • Process accommodation bookings
  • Respond to enquiries
  • Prepare wedding, conference and function proposals
  • Manage confirmed events
  • Process payments and invoices
  • Communicate with guests and clients
  • Provide customer service
  • Manage special requests
  • Coordinate with suppliers and service providers where necessary
  • Improve our accommodation, venue and guest services
  • Maintain business and financial records
  • Prevent or investigate fraud, misuse or security issues
  • Comply with legal and regulatory obligations
  • Send marketing communications where permitted and appropriate

We will not use your personal information for an unrelated purpose unless you have consented or the use is otherwise permitted or required by law.

7. Marketing Communications

From time to time, Tranquil Park Maleny may send information about accommodation offers, weddings, conferences, functions, events or other news that may be of interest to you.

We will only send direct marketing communications where we are permitted to do so.

You can unsubscribe from marketing communications at any time by:

  • Using the unsubscribe link included in an email
  • Contacting us directly
  • Asking our team to update your communication preferences

Unsubscribing from marketing will not prevent us from sending communications that are necessary to manage an existing booking, enquiry, payment or event.

8. Disclosure of Personal Information

We may disclose or provide access to personal information to third-party service providers where reasonably necessary to operate our business or provide the services you have requested.

These may include:

  • GuestPoint, our accommodation property management and booking system provider
  • Online travel agencies and accommodation booking platforms
  • Payment processors and financial institutions
  • Website and technology providers
  • Accountants, professional advisers and business service providers
  • IT and data storage providers
  • Email and marketing service providers
  • Event suppliers and contractors where relevant to your booking
  • Government agencies, regulators or law enforcement authorities where required or authorised by law

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

Third-party service providers may also have their own privacy policies governing how they manage personal information.

9. Online Bookings & Payments

Online accommodation bookings for Tranquil Park Maleny are processed using the GuestPoint booking system.

When you make an online reservation, information you provide, including your contact details, booking information and payment-related information, may be transmitted to and processed through GuestPoint.

GuestPoint uses security measures designed to protect sensitive and payment-related information processed through its systems.

Where additional third-party payment processors or financial institutions are used, their own privacy and security policies may also apply.

Tranquil Park Maleny does not sell your personal information.

10. Our Website, Cookies & Analytics

When you visit the Tranquil Park Maleny website, certain technical information may be collected automatically.

This may include:

  • Your IP address
  • Browser type
  • Device type
  • Pages viewed
  • Time spent on the website
  • Referring websites
  • General website usage information

Our website may use cookies and similar technologies to help the website function correctly, remember preferences, understand how visitors use the website and improve the user experience.

We may also use third-party analytics, advertising or website services that use cookies or similar technologies.

You can generally control or disable cookies through your web browser settings. Disabling some cookies may affect the functionality of parts of the website.

11. Links to Other Websites

The Tranquil Park Maleny website may contain links to external websites, booking services, social media platforms or other third-party services.

These websites are operated independently of Tranquil Park Maleny and may have their own privacy policies.

We encourage you to review the privacy policies of third-party websites before providing personal information to them.

12. Social Media

Tranquil Park Maleny may maintain profiles on platforms such as Facebook and Instagram.

When you interact with us through a social media platform, information may also be collected and processed by that platform according to its own privacy policy and settings.

Information you choose to post publicly on social media may be visible to other users.

13. Photographs & Event Images

Photographs or video may occasionally be taken at Tranquil Park Maleny for promotional, social media or marketing purposes.

Where an individual is clearly identifiable and is the primary subject of promotional material, we will seek appropriate permission where required.

Wedding photographers, videographers and other suppliers engaged directly by clients operate independently and are responsible for their own privacy practices.

If you have concerns about photography at Tranquil Park Maleny, please speak with our team.

14. Third-Party Systems & Data Storage

Tranquil Park Maleny uses third-party technology providers to assist with accommodation bookings, payments, website services and business administration.

Our accommodation property management system is provided by GuestPoint Software, an Australian accommodation technology provider.

GuestPoint provides cloud-based accommodation management, booking and payment services and may process or store guest information as part of providing those services.

Other technology providers used by Tranquil Park Maleny may process or store information in Australia or overseas.

Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable privacy requirements.

You may contact us if you would like further information about the third-party services used in connection with your personal information.

15. How We Protect Your Personal Information

Tranquil Park Maleny takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Depending on the information involved, these measures may include physical, electronic and administrative safeguards and limiting access to information to people who require it for legitimate business purposes.

No method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

16. How Long We Keep Personal Information

We retain personal information for as long as reasonably necessary for the purpose for which it was collected and to meet our legal, accounting, taxation, insurance and business obligations.

When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it where appropriate and permitted by law.

17. Accessing or Correcting Your Personal Information

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or out of date.

To make a request, please contact:

Tranquil Park Maleny
483 Mountain View Road
Maleny QLD 4552

Phone: 07 5494 2544
Email: reception@tranquilpark.com.au

We may need to verify your identity before providing access to or changing personal information.

In some circumstances, access may be restricted or refused where permitted by law. If this occurs, we will explain the reason where required.

18. Privacy Concerns & Complaints

If you have a question or concern about how Tranquil Park Maleny has handled your personal information, please contact us in the first instance.

Please provide enough information for us to understand and investigate your concern.

We will aim to acknowledge and respond to privacy complaints within a reasonable period.

If you are not satisfied with our response and applicable privacy legislation provides you with a right to do so, you may contact the Office of the Australian Information Commissioner (OAIC) for further information about your privacy rights.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology or legal obligations.

The current version will be published on our website and the date at the top of this policy will indicate when it was most recently updated.

We encourage you to review this policy periodically.

20. Contact Us

If you have any questions about this Privacy Policy or the way Tranquil Park Maleny manages personal information, please contact:

Tranquil Park Maleny
483 Mountain View Road
Maleny QLD 4552
Australia

Phone: 07 5494 2544
Email: reception@tranquilpark.com.au